I’m sorry, I can’t hear you……that was my phrase of the day. It was either laugh or cry today with the renovations going on in the office. I think I’m still deaf but hey, got to get that business booked.
It was like watching a girl’s cat fight today up at the front desk. I guess they don’t realize that every guest saw, heard and was not pleased with their experience with the personnel working today.
For example, I saw a fellow walking around looking lost in the lobby with papers in his hand. Although he was pacing around the front desk, no one bothered to see what he needed. I was pretty busy but I simply had to help him. He spoke broken English but I was able to figure out that he needed something faxed…since I saw a handwritten phone number on a piece of ripped paper that was clutched in his hand. I took him in the “office, lol” and faxed it for him. He was grateful that I took the time to help him. Bottom line, he did not want to ask anyone at the desk for help since he knew and witnessed that there was a personnel problem. He was looking for a business center to fax from since the “girl was angry” he said. If they only knew the impact, what a shame.
The preconvention meeting went well. They are so excited. No one followed up or took any time for them as I had verbally requested at our Staff Meeting and did the memo thing (that no one reads). I also left messages in every ones voicemail today making sure they remembered that…..I NEEDED THEM TO TAKE 5 MINUTES TO SAY HELLO TO THE CLIENT. So instead I walked them around and introduced them to everyone that I found including line level employee’s. I have a great partner who is a specialist in catering. She’s the best. I asked her for help with final details and payment. She was there in a second after I found her and asked her for some help. The client extended some seats on their tour bus that did not fill to any member of our staff for a city tour. I thought that was pretty nice of them. Although the meeting went well, I am so disappointed that not one of my support Manager’s cared enough to even question about them all day or follow up on the meeting afterwards.
I have two tentative and one definate appointment for next week. That just is not enough. So next week I will be working on time management skills and trying not to let the office renovation get in my way with their distractions. I know what you are thinking, if there is a will there is a way. No excuses. You are right.
I’m off tomorrow and Sunday. I brought home a pile of potential client information that I want to make time for to email this weekend from home. If I could take just one hour and not think about this hotel, it would amaze me. Thinking, planning, working files…for the hotel….is always on my mind and in action.
Well, to all of us that are off this weekend, ENJOY! For those who are not, hope operations go smoothly and your shift a pleasant one. Good luck!
Pure Energy