Hotel Sales People – Get the Business NO MATTER WHAT!
As all of us Sales People know, it’s a tough market. We are overlooking the plans, rates and objectives that we put together last year at this time in our Marketing Plan. Who could of forecasted the economy being so bad? Sure we knew the Real Estate Market would take a dump ~ nothing lasts forever. And the Mortgage Companies and CEO’s stealing from their own Company. Come on, did they really think that they were going to get away with it?
The United States business practices have veered way off track. It just isn’t like it was in the older days….when people respected each other and took their jobs seriously. Customer Service in every industry has falling to the waistside. Most people can’t get a cheeseburger at any of these fast food joints without getting an attitude from an employee ~ rolling their eyes when you ask for no onions – and don’t think your order will be right when you get home. What’s going on here? Try K-Mart or Walmart lately? You get the same treatment. Once in a great while you get someone who actually is genuine and I praise them.
It’s a tough year ending and most of us Sales People are running around trying to get all they can on the books for 2009. The new attitude is “do what it takes” and my least favorite quote ”put heads in beds”.
The bottom line is – since we are almost all equally competitive, is the relationship that is developed between the Sales Person and the client. It is extremely important that the Sales People bond with their clients and take great care of them. People are going to book with the Sales Person primarily because of them – but also due to the properties benefits and features and of course the price.
These “New Millennium Customers” are smarter and they know that when they call in or when we stop in that we not only WANT but NEED their business. They are educated, witty and will negotiate hard because they know if you won’t meet their – lets say demands – that someone else will. There is always some other Sales Person that will grab the business up no matter how crappy we think it is.
Treat EVERY SINGLE PIECE OF BUSINESS like it is your last. Wow them and shine like you dreamed you would – be the #1 Sales Person.
Good Luck in all your tasks!
Pure Energy
