Hotel Group Master Account & Routing Charges
Groups with a Master Routing Account. These groups include many segments primarily in the SMERFE Market but also Group Corporate Accounts may have this need due to direct billing arrangements or they want all of the charges posted to one Master Credit Card. This type of business will require all of their sleeping rooms and possible catering events all routed to one master account or posting.
As there Sales Manager you should be involved one on one with the group contacts. It is helpful if you take the time to review their postings on each day to be sure they are correct. It is much easier to find mistakes and to get them corrected right away. Spending time reviewing a five day event may take you a couple of hours or longer.
If you take 10 minutes each day, you will benefit by knowing the Accounts activities, identify incorrect room rates or catering event charges. Also you may find that there was a missed charged that you can address right away. And most of all, educate yourself on what could of been done better or what you could change for the next group. Study on being the best and an expert.
It is important to have a pre-convention meeting with all of the key players and Manager’s seven days prior to their arrival. This way any Manager who has any questions about the Account, they can ask right then and get an answer. It also involves the other Manager’s and they will realize how much they are counted on and they will accept responsibility for what is required of them.
In closing, the Sales Person and a representative from the Catering Department, if Catered Events, should meet with the Clients to review their bill and go over any problems or issues. These clients will respect you, the staff of the hotel, and will refer your hotel to everyone they come in contact with. The Sales Person builds the bond.
Good Luck!
Pure Energy
