Finally Some Sales Satisfaction!
Today was a great day. Finally I booked some groups that I was working on. And a couple new clients that I solicited over the phone actually called me back. I managed to lure a couple nice size groups to rebook after they have had terrible experiences in the past few years for 2009.
It was a fast paced day, one site tour in the morning then I banged out as many soliciting telemarketing calls that I could.
The tour group didn’t arrive last night until 11:15 pm. I’m so glad that I didn’t wait around all night. I have learned to get the group leaders cell phone number so I can check up on them. I don’t mind staying and I enjoy getting on the bus to welcome them. But I sure don’t like waiting around all night wondering, it’s just plain annoying.
I’m trying to line up some qualified appointments for next week but I’m having trouble. A couple site inspections canceled and they said they will reschedule the tour. I’m finding that almost every phone call that I’m making that I’m hitting their voicemail. Don’t you love and hate voicemail? Also that some folks are on vacation. Tomorrow that will be my primary focus…to get outside appointments and site inspections.
I mailed out a Birthday Card to one of my favorite clients. He called me today and he was so happy to get that silly card. He doesn’t produce much about 30 transient room nights with some athletic referrals totaling about 50 so under a 100 room nights annually. It’s was great to hear his thank you and once in a while you need a positive booster. I was happy that I knew that I made him smile.
The Front Desk is having a lot of technical and attitude issues as they are going through a Management change. They make so many mistakes on the processing of payment and direct billing to the airlines especially. Everyday, all the time. They (we) just can’t get it right. And if you want to make a reservation, good luck. I took so many reservations today that I simply had to since the guest was already transferred all around the hotel. Central reservations, please I won’t even go there.
About the desk one problem that I see is that the vouchers that the airlines provide are confusing the agents and along with the pay on own distressed passengers guests and who the heck gets meals? They all say they do! Accounting spends hours correcting their mistakes.
Needless to say, in between all the challenges that I faced throughout the day, I got about $6,000 in verbal commitments that I will be sending out contracts in the morning and $19,000 in returned signed contracts! Ya Hoo!
Good luck selling! It’s payday tomorrow for me too!
Pure Energy
