I find it so common that Sales & Operations collide.   Sales people are considered to have the easier positions, favorable hours and additional “perks”.  Operational people assume that they work the hardest, longest and scrafice the most. 

As a Sales person I am glad that I have Operational experience so I feel this is very helpful in my effort to establish a partnership.  

We as Sales people do not always fully understand why things happen.  I find it extremely helpful if we understand the basic Front Desk Operations along with Housekeeping and really every department.  

In Operations, I find that there is always that someone that is under the Sales Person’s skin.  No one person is going to mix with every manager and employee.  

Operations and Sales should have great communication, yield meetings, bonding time…whatever it takes.  We all work hard in every department and dedicated Manager’s can make a difference.  And don’t think the guest’s don’t feel the strain on the staff reflected from the Manager’s lack of ability to communicate.

Make it work.  The best hotel’s do.

Pure Energy