Just want to wish every Hotel Sales Manager and all the staff in the Hotel Industry a warm and wonderful Thanksgiving Day!
For those who are off today, enjoy your family and friends! To those who are working, spread the Holiday Cheer to everyone!
Pure Energy
Thanksgiving Day is this Thursday. A day to enjoy your families, overeat and some of us have the day off work. I remind the Hotel Sales Manager of this Holiday and all the others because of one reason.
This is bonding time…..time to call you special clients and personally wish them a good holiday. Not a time to email or fax. A time to pick up the phone and wish them well.
Hotel Sales People, you have two days left to call your clients. Bond with your clients ~ even if they are jerks ~ still call them.
Get your Christmas Card list together now. Don’t wait until a week before Christmas. You don’t need to send one to every single client.
Need help? Ask the Front Desk to help in writing the envelopes. Maybe they know special guest’s that should receive a card. I bet they would enjoy a small project like that.
Ask the other Manager’s if there are vendors that you should send a card out to.
It is best to pick a Christmas Card that simply notes “Happy Holiday’s”. I don’t recommend choosing ones, no matter how cute they are, with Christmas Trees, Jesus or the Manger, or anything Religious. You don’t want to offend your client.
Don’t be stressing out. Get your stuff ready now,
Good Luck!
Pure Energy
As all of us Sales People know, it’s a tough market. We are overlooking the plans, rates and objectives that we put together last year at this time in our Marketing Plan. Who could of forecasted the economy being so bad? Sure we knew the Real Estate Market would take a dump ~ nothing lasts forever. And the Mortgage Companies and CEO’s stealing from their own Company. Come on, did they really think that they were going to get away with it?
The United States business practices have veered way off track. It just isn’t like it was in the older days….when people respected each other and took their jobs seriously. Customer Service in every industry has falling to the waistside. Most people can’t get a cheeseburger at any of these fast food joints without getting an attitude from an employee ~ rolling their eyes when you ask for no onions – and don’t think your order will be right when you get home. What’s going on here? Try K-Mart or Walmart lately? You get the same treatment. Once in a great while you get someone who actually is genuine and I praise them.
It’s a tough year ending and most of us Sales People are running around trying to get all they can on the books for 2009. The new attitude is “do what it takes” and my least favorite quote ”put heads in beds”.
The bottom line is – since we are almost all equally competitive, is the relationship that is developed between the Sales Person and the client. It is extremely important that the Sales People bond with their clients and take great care of them. People are going to book with the Sales Person primarily because of them – but also due to the properties benefits and features and of course the price.
These “New Millennium Customers” are smarter and they know that when they call in or when we stop in that we not only WANT but NEED their business. They are educated, witty and will negotiate hard because they know if you won’t meet their – lets say demands – that someone else will. There is always some other Sales Person that will grab the business up no matter how crappy we think it is.
Treat EVERY SINGLE PIECE OF BUSINESS like it is your last. Wow them and shine like you dreamed you would – be the #1 Sales Person.
Good Luck in all your tasks!
Pure Energy