The First Day for a New Sales Manager. I’m sure that they are nervous, anxious and excited. They maybe welcomed to the team or they maybe shunned away.

It is recommended that a schedule is put together for the New Hotel Sales Person to meet will all of the Department Heads, including motivating staff and the General Manager. Each existing Sales Person should give them a personal full hotel tour so that they get as comfortable with the hotel’s features as soon as possible. This could be a good time to bring along a Front Desk Agent who has not seen the hotel in full yet.

Each existing Sales Person should spend some time with them reviewing their position and goals of the hotel. If this new hire was part of your market, they will be able to provide leads to the existing Sales Person.

An existing Sales Person should welcome a New Sales Manager. They should provide all that they need, answer their questions and help them along to succeed. There are many personality’s and strategies in Sales. It is common for Sales People to be jealous, annoyed or simply rude to a New Sales Person. The person acting in this manner are insecure and considers this person to be a threat or I should say “to steal their thunder”.

Others may welcome the New Team Mate and assist in every way that they can. They invite them to lunch with them, chat and begin to learn from each other. This type of office bonding is healthy. It is important to be aware it is proven that Offices that work in this type of atmosphere proves to be more productive and generates more revenue then for Offices that separate themselves from each other.

So Welcome your New Hotel Sales Manager!

Good luck!

Pure Energy

Groups with a Master Routing Account. These groups include many segments primarily in the SMERFE Market but also Group Corporate Accounts may have this need due to direct billing arrangements or they want all of the charges posted to one Master Credit Card. This type of business will require all of their sleeping rooms and possible catering events all routed to one master account or posting.

As there Sales Manager you should be involved one on one with the group contacts. It is helpful if you take the time to review their postings on each day to be sure they are correct. It is much easier to find mistakes and to get them corrected right away. Spending time reviewing a five day event may take you a couple of hours or longer.

If you take 10 minutes each day, you will benefit by knowing the Accounts activities, identify incorrect room rates or catering event charges. Also you may find that there was a missed charged that you can address right away. And most of all, educate yourself on what could of been done better or what you could change for the next group. Study on being the best and an expert.

It is important to have a pre-convention meeting with all of the key players and Manager’s seven days prior to their arrival. This way any Manager who has any questions about the Account, they can ask right then and get an answer. It also involves the other Manager’s and they will realize how much they are counted on and they will accept responsibility for what is required of them.

In closing, the Sales Person and a representative from the Catering Department, if Catered Events, should meet with the Clients to review their bill and go over any problems or issues. These clients will respect you, the staff of the hotel, and will refer your hotel to everyone they come in contact with. The Sales Person builds the bond.

Good Luck!

Pure Energy